Store Policies

Welcome

"Welcome To The Lexx Stones Web Store!!"
Please feel free to contact us with comments, questions, or requests. We will accept requests for custom cut cabochons on a case-by-case basis, depending on our schedule, and availability of rough. Thanks for stopping by! We continuously add new gemstones to our shop frequently, so we hope you will visit us often!

 

Payment

Lexx Stones accepts PAYPAL or major credit cards through PAYPAL. Lexx Stones DOES NOT Accept checks or e-Checks of any kind.

 

Shipping

We generally ship within 24 hours.
We will combine shipping with no extra charge for additional items.
STANDARD DOMESTIC SHIPPING is $4.00 via USPS First Class Mail with Delivery Confirmation unless otherwise requested. We will ship via USPS Priority Mail small flat rate box or envelope upon request for $7.00.
INTERNATIONAL SHIPPING is via USPS First Class International, or upon request Priority Mail International flat rate box or envelope at an additional cost, calculated by country. You are responsible for all additional insurance, duties, taxes and service requests incurred by the sale.

 

Refunds and Exchanges

If an item is broken or not as described, then a refund will be possible. Choose items carefully because a change of mind (Buyer's Remorse) is not an acceptable reason for a return of an item. All returns are at the expense of the buyer. Item must be sent within 14 days of receiving by the same delivery method as received. Any refund given will be minus seller expenses. Approval by email, convo message, or mail is required before return of an item. All sales final on custom orders.

CUSTOM ORDERS - Payment due on receipt. Work starts upon cleared payment. Turn around time is approximately 3 weeks for custom orders.

We guarantee all items to be as represented. We photograph all of our products in natural daylight and full spectrum fluorescent light, unless otherwise specified.

International Buyers Will Be Responsible For All Additional Taxes, Duties, Insurances Incurred With This Sale.

 

Additional Policies and FAQs

Please send us a convo with any questions you may have prior to making your purchase. Lexx Stones is committed to maintaining the highest level of service to our valued customers. If you are for any reason unsatisfied with our products or service, please contact us via email. We will do everything within reason to make you a satisfied customer.

 

Seller Information 

Lexx Stones Cabochons are cut, formed and polished from the finest mined rough available. Our stones are never dyed or reconstituted, and always handcrafted by us in our Westchester, New York studio. We do custom work as well, so bring us your ideas, and we will happily work with you if we can. 

Thank You for shopping at LEXXSTONES.COM

 

Last updated March 21, 2016